Tremble Help & Support
Official support and troubleshooting for Tremble on iOS & Android.
Primary support email: info@trembledating.com
We respond to all support requests within 2 business days. Note: there is no phone support and no live chat.
Data protection / privacy requests: Data protection / privacy requests go to a different address: privacy@trembledating.com
Tremble needs BOTH Bluetooth and Location permission, and Location must be set to "Always" for background detection. With either denied, the radar shows an empty state. This is expected behaviour, not a fault. Also: Tremble only shows people who are physically near you right now — an empty radar usually means nobody compatible is nearby.
Check notification permission is granted in the phone’s system settings. Proximity alerts are time-limited and will not arrive retroactively.
In the app: Settings → Account → Delete account. Or use the form at trembledating.com/erasure if you can’t access the app. Deletion is immediate and permanent.
Deleting the account does NOT cancel an active subscription — that must be cancelled separately in App Store or Google Play settings, BEFORE deleting the account.
Subscriptions are managed by Apple or Google, not by us. Manage or cancel your subscription directly in Apple App Store Subscriptions or Google Play Subscriptions. Cancel before deleting your account.
Report and Block are available on every user profile and inside every match. Reports are reviewed within 24 hours.
Tremble is strictly 18+ and verifies date of birth at signup. Contact support at info@trembledating.com if you believe there’s an error.
Tremble is built for meeting in real life. Meet in public places, tell someone where you’re going, and use Report and Block for anyone who makes you uncomfortable. Reports are reviewed within 24 hours.
Pomoč in podpora Tremble
Uradna podpora in reševanje težav za Tremble na iOS in Android.
Glavni e-naslov za podporo: info@trembledating.com
Na vsa vprašanja odgovorimo v roku 2 delovnih dni. Opomba: podpore po telefonu ali prek klepeta v živo ne nudimo.
Zahtevki glede varstva podatkov / zasebnosti: Zahtevki glede varstva podatkov / zasebnosti se pošiljajo na drug naslov: privacy@trembledating.com
Tremble potrebuje OBOJE: dovoljenje za Bluetooth in lokacijo, pri čemer mora biti lokacija za zaznavanje v ozadju nastavljena na »Vedno«. Če je katero koli dovoljenje zavrnjeno, radar prikazuje prazno stanje. To je pričakovano delovanje in ne napaka. Poleg tega Tremble prikazuje le osebe, ki so fizično blizu vas ta trenutek — prazen radar običajno pomeni, da v vaši bližini trenutno ni kompatibilnih oseb.
Preverite, ali je v sistemskih nastavitvah telefona omogočeno dovoljenje za obvestila. Opozorila o bližini so časovno omejena in ne prispejo za nazaj.
V aplikaciji: Nastavitve → Račun → Izbriši račun. Ali uporabite obrazec na trembledating.com/erasure, če nimate več dostopa do aplikacije. Izbris je takojšen in trajen.
Izbris računa NE prekliče aktivne naročnine — naročnino morate preklicati ločeno v nastavitvah App Store ali Google Play PRED izbrisom računa.
Naročnine upravljata Apple ali Google, ne mi. Svojo naročnino upravljate ali prekličete neposredno v Apple App Store naročninah ali Google Play naročninah. Prekličite jo pred izbrisom računa.
Gumba Prijavi in Blokiraj sta na voljo na vsakem uporabniškem profilu in znotraj vsakega ujemanja. Prijave pregledamo v roku 24 ur.
Tremble je strogo namenjen polnoletnim (18+) in ob registraciji preverja datum rojstva. Če menite, da je prišlo do napake, pišite na podporo na info@trembledating.com.
Tremble je zasnovan za spoznavanje v resničnem svetu. Srečujte se na javnih mestih, nekomu zaupajte, kam se odpravljate, ter uporabite Prijavi in Blokiraj za vsakogar, ob komer se ne počutite prijetno. Prijave pregledamo v roku 24 ur.